Okay I had an account with care.com

Recently I was trying to log in and was saying something is wrong with my account

I reached out to them and they said I failed the Criminal background check!!?? I have never been in trouble or any kind, I received a copy of the report and it shows a felony misdemeanor in San Bernardino county and a felony misdemeanor in El Paso TX?!!! Wtf

Has this happen to anyone how can I clear this?

The one in Texas shows 2016 I never been to Texas

And the closes I been to San Bernardino was Moreno Valley and I haven’t been there in 10+ years 😭🥴🥴

And it only comes up because we share the same name and D.O.B