@lovelymomx2, my baby had clogged ducts for a long while I got sliver drops and they worked amazing! originally, they put sliver in the cream for their eyes. it's honestly works like a charm and you're able to get it on amazing. it doesn't hurt their eyes and if they ingest it, it's okay.
I'd use a warm wash cloth and wipe out the tear duct (it might even make stuff come out, normal. ) just keep doing it, honestly I'd do it as often as you can. or whenever you can see that the duct is getting crusty or clogged up again