Что за проблемы с доставкой Hermesevri? Курьер кинул подарок в сад соседа! Как пожаловаться?

Does anyone have a problem with hermes/evri? im absolutely fumming with them . Their delivery guy have chuck willow christmas present into my next-door neighbour garden they are not in at all . It is supposed to be raining, just hoping it is not destroyed . The delivery guy has been to our address before in the past, so he should know where we live . He didn't even knock on my door, and he put he been delivered to my address . How do i make a complaint about this cos they already lost one of Willow present already, and i have to replace that too .