Elderly lady trying to explain her situation and the receptionist is talking over her

Elderly lady: young lady I'm trying to explain to you the mix up with the appointments

Receptionist: ma'am I don't see the appointment and you need to have a seat and wait to see if you will be seen

Elderly lady: I do have an appointment with another doctor since my primary doctor is out

Receptionist: interrupts lady and states have a seat wait for an appointment

Elderly lady: young lady may I please speak to the office manager. You don't seem to want to hear what I'm saying

Receptionist: ignores lady and starts to talk to her collegue.

Me: 😠😠just watching

Elderly lady: Young lady since you want to be rude let me have your name so that I may report you in regards to your conduct.

Receptionist: miss have a seat please

Me: walks to receptionist.. Why are you so F** Rude that's an older woman speak to her with respect.

Patients in waiting area: I know that's right

Receptionist: I wasn't rude to her (humble)

Me: yes you are! That lady is trying to tell you that her appointment is with another doctor. We all can hear what she's saying.

Manager comes .. Ms how can I help you?

Me: this woman over here has an appointment and your medical assistant is being blatantly rude. Can you help this lady please

Walks back to my seat.. staring at the girl hoping she say something w/ her ugly self 😂

I can't stand when our elders are disrespected, one of my biggest pet peeves!

I was so angry, I forgot all about the pain in my leg.
( I really wanted to slap her face) ℓoℓ