This is a long post but please if you can read it and maybe give me your opinion on what I should do…
This is a long post but please if you can read it and maybe give me your opinion on what I should do please....I'm kind of freaking out & not sure what to do, I'm on maternity leave from work which is covered by MetLife. They were giving me the run around for weeks about missing medical paperwork & then having to request more info from my manager. After all the bs I went through spent over $75 to have my doctor's office fill the forms out 3 TIMES, and fax them only for MetLife to say each time they haven't received them. The Friday before I had my son I called because I hadn't heard anything and the rep told me everything was received they were just awaiting a decision by my case manager. Now here it is almost 2 weeks later, I call yesterday only for another rep to tell me that the medical paperwork wasn't received and the claim was in a denied status which was the complete opposite of what the rep told me 2 weeks ago. I called the case manager directly but he doesn't answer his phone. Left two messages but haven't had a response yet. My last check was only $400 cuz the disability hasn't been approved and I don't know what I'll do if I don't get this corrected asap because I have bills to pay, 2 kids to take care of, on top of it being the holiday season I won't even be able to buy gifts. I'm at the point where I want to hire a lawyer because this is unfair if I don't get my paychecks I can't pay my rent or put food on the table... I don't know if that's an option though?
MassMomma16·
Call today and speak to someone higher up, a manager. Tell them exactly what you just said. Write down names of those you speak to and responses.
scream.queen·
Do you remember the names who you spoke to? If so I'd call back and give them the names. If anything see if your doctors office can fax the paperwork over to them.
Jessica LG·
Do you have an HR department? I would contact them immediately. When I have any issues with my insurance they get it handled when I cant
A G··
Yeah, I will probably try them tomorrow