It's someone who volunteers in a NICU to cuddle babies when their families and the nursing staff aren't available. My son had one while I was still in the ICU after delivery and I wasn't able to be with him yet.
@queenmeeks that's what I was gonna say, I've seen a video about a grandpa who volunteers to hold/cuddle babies at a NICU
@sarahmartinez817 That's so sweet!