Daycare options?

Hi ladies , as I am in school now I require daycare and we have never used daycare before. My ds is2.5yrs and dd is 16mths. They started their first day at a centre based daycare and were there for 3hrs. When I went back to pick them up the worker told me that dd is too infant like to be with the other toddlers (up to 2.5yrs) and would just sit on the floor and cry and cry and want to be held but that the staff cannot hold her all the time and said she was so distressed she exhausted herself and they put her in the playpen and she fell asleep right away. She said they couldn't keep her and that home daycare would be a better option. Has anyone used homedaycares ? I am just not familiar with any of it. They home ones I will be looking into are licensed through an agency. I am thinking maybe it would be better for both my kids, more attention can be paid to them? But then I am worried about no one else being there to see what goes on, ugh such tough choices! Thanks for any input ladies!