Geez!! Awesome that they got back to you so quickly!!

Very happy to read that update!!! Still pissed it happened at all but at least the owner is trying to make it right!

I emailed their corperate office. The owner actually called to apologize and say gee couldn't believe they did that. Sending a $25 gift card and says he understands if i use it at another DQ

What's so stupid is Dairy Queen throws away soooooo much of their goods every single night. A $2 cone wouldn't have made a difference ? what a batch! I would've told her it's not your sons fault that she didn't bother to tell you the machine was down before making the ice cream and he shouldn't have to suffer for it.

What the actual f*** ?!?!?!? I'm livid for you!!! That was very sweet of the guy to buy them for y'all but it NEVER should have happened to begin with!! What a heartless **** to do what she did to your ds!!! Please tell me you called the manager!!

Yikes!!!! Was it even worth it to waste it in the trash?

Wow! Who does that??

Sounds like she was being a b**** for no reason. That's cruel to your little man, I would definitely contact her superiors.

Poor little fella ?

that's ridiculous

This made me so angry that I could’ve almost cried.

Call manager ASAP. She needs to be fired

What the actual fudge. I normally don’t complain but that is ridiculous. I’d call management. It’s her fault she gave him the cone before making sure the machine wasn’t “broken” that’s just crazy

Damn. What a witch! I would have paid for the cone out of my own pocket before taking it from a child. I would definitely call and speak with a manager. She should not be working there.

What a batch! I would have asked for a manager.

What!?! She’s a beast. Poor customer service. Who would take an ice cream from a child just to throw it away?

Woooow that is just wow. ?

I’d contact management. Throwing it away was uncalled for. They didn’t have a sign up displaying the card machine wasn’t working. So technically it’s their fault for handing out goods without receiving payment first.

When I worked in a restaurant if someone's card didn't work and if they didn't have cash we would just go ahead and give it to them. No point on letting it go to waste. I wouldn't have taken his cone :/ what a batch. I would have asked to speak to the manager.

She could have cleared your order on the dine in and went to the drive threw side and placed the order to use the card machine that way. I remember I had to do that on a couple of occasions .

Eta: she could have manually typed it in also.

Batchy move for sure. Not to mention a waste.

It was their fault the machine didn't work. They should have told you up front about the machine. The cone should have been free for their mistake.

I'd have told her to get me the manager. It's their issue if the card machine is down, not yours. What a batch for taking a kid's cone and throwing it away. I'd seriously complain. ?

Glitch.