Slightly irritated with Medela. My insurance is SUPPOSED to cover anything below hospital grade at 100%, but Medela would not let me get the pump I wanted, said I needed to pay an extra 140$. So I ended up just ordering the Pump-in-style. Happy I get a free pump, but super frustrated that Medela wouldn't listen to me about my insurance. I had called them just the day before to double check that I could get the pump I wanted. But I'm too tired and busy to argue with the creepy phone-whispering lady that answers the phone each time. Plus I manage just fine hand-expressing, I just really wanted the Freestyle to use while I'm at work. Bla.