I've been off here for a few days because I logged out and forgot my password. Apparently once you do that you can't retrieve it otherwise, so I had to create a new account smh
Yeah it take them a while but they eventually get you back in.
I emailed them and they said they would look into it but never got back to me @single_ladi
Email the administrators they will help you. It happend to me also.
Yw