Yesterday I spoke with the guy from the shop about my car. My entire time dealing with them I’ve…

Yesterday I spoke with the guy from the shop about my car. My entire time dealing with them I’ve been respective and understanding. He became rude and sarcastic with me on the phone so I went up to the shop and told him to come outside so we can talk. As soon as he came out he said “I owe you an apology, I said some things I shouldn’t have and I was being a jerk. You didn’t deserve for me to talk to you like that”. Correct sir and that’s why I’m up here. I give respect and I demand it back. I can match that energy but as I’m getting older I’m dealing with people differently. This morning he texted me from his personal number to tell me if I need anything don’t hesitate to call or text him.