This little princess got her training redone and her letter to be an ESA again. Just to clear something up, you don't HAVE TO get your dog trained to be an ESA, but she should have and know basic commands and be respectful when entering a public place just as a service dog does. She listens, she doesn't try to go up to people, doesn't pull, just all out an amazing animal who really helps me with my anxiety when entering places that are overwhelming to me.