I took it back and luckily the shop was abit more sympathetic. I emailed the main customer service to be told to take into store and maybe sent to head office for inspection!
Luckily the shop took one look at the ring and have ordered a replacement! X
@miss_bubbles, they may replace it this time but even so id still insure it because if it’s happened once it will happen again maybe not within 2 weeks then your left with a ring without a stone in and it can’t be replaced unless you pay the cost which for a real diamond will be pricey
Luckily the shop took one look at the ring and have ordered a replacement! X