What do I do? My youngest who is 8 months has been in nursery since September, recently I’ve not been happy with the care being given and I don’t feel she is happy now like she was at the beginning. When I pick her up she’s not been cleaned, her tops are wet from water she’s been drinking, staff I talk to don’t have a clue what she’s done that day because her daily diary hasn’t been done, she’s not getting frequent nappy changes like I’ve asked as she had a sore bottom recently. I’ve already talked to her keyworker and the room leader who have said they will make sure this changes but it’s been 2 weeks now and there hasn’t been changes, I’ve tried to get in touch with the manager but she’s never there and doesn’t return my calls. I’ve started looking at other nurseries, she’s settled well in the one she is in just now I’m worried about how she would settle if i do put her in another one.
If the manager is not in the building who is the deputy manager? Is the nursery privately owned or have a committee etc? Xx
Write down absolutely everything so you have evidence.