Rant-Simple Bank (probs long)

I haven't been so worked up in a very long time. I've worked in a call center and I know they can only do so much. But still, they just kept reading their scripts to me and it just set me off. I finally got a manager on the phone and I told her that she can expect a call or two from me every day. She said there's no point since they won't have any new information. I said maybe not, but it will make your lives more difficult just like you've done to me.

?

My SO cracked up when I told her that.

It sucks! My friend had one and she would transfer money to her account it would take 2 weeks for the funds to go through. When she kept calling they would just give her the run around. Yeah I don't trust banks like that.

Try a local credit union instead they will help you keep every penny you can and they won't yank your chain. I do know that we have issues with some of our online applicants where we need extra documents because we get error messages but they should be able to give you any info you need. As a general FYI for everyone be cautious with department store credit cards. The cashiers that you hand over ALL of your confidential info have crappy training and can screw you over with typos...also do you think they have been background checked, nope.

I would be seriously annoyed, but not furious, if they could just give me basic information. All I really want to know is why this happened in the first place, and when I can expect it to be resolved. That's not asking too much. That's what has me so angry.

Do they charge you to close your account?! This seems like a scam and not all easier!

I bank at a federal state place and I hate it!!! Just getting the darn account I needed 3 forms of identification plus proof of rent and where I lived. On top of that they only allow $200 to be used on your debit card in a 24 hour period of time. That goes for everyone not just people starting new accounts. I've got fantastic credit and have always been able to use more than $200 on my debit card, I pay my bills with it.

I'm sorry you are going through this! File a few complaints and see if there's anything they can do for you. That should not be legal for them to do to you.

Can you contact the person who issued you the check and ask them to contact their bank to verify the status of it? If it has cleared their bank ask for a copy for your records and proof if you continue to have issues resolving it. There are a number of reasons this could happen so I won't speculate. I'm sure it will get resolved soon.

Good luck!

Nellie

I've already spoken with the office manager and the doctor I work for. The check has already cleared the account. They're pretty much just holding my money hostage at this point. My credit is not stellar but there isn't anything on there to raise red flags. I've never had any issues with my identity before. As soon as this mess gets sorted I'm definitely done with them. I'm not in love with my bank but they at least give answers when asked questions. I told one of the people I spoke with that though this is the generation of doing everything imaginable online, sometimes it's still best to talk to an actual person.

A little update:

I'm still waiting. I sent in the requested documents 2 days ago. They were received when I sent them, they did verify that for me. I called back today for some information on when it will be fixed. Same amswers. They have NO timeline at all. I spoke with one of the managers. He not only gave me zero help, but actually told me he cannot say that I will ever get my money, and that they will not speak to me about this issue again since there are no updates. Sure enough, I called right back and got someone different. I asked the same questions, and was told the conversation was going nowhere so they were going to end it at that time, and they hung up.

If I had the money and know how, I'd hire a lawyer. It certainly seems to me like they are trying to keep my money. I'm so mad and upset I can't see straight. I need every single penny I earn. I don't know what to do.

I think you should at least talk to a lawyer. They can NOT keep your money. Wth are they thinking?! I'm mad for you. We need every penny we get too. My husband would be furious if this ever happened to us.