So I've been having issues with the unprofessional lady that is handling my case with career source.…

So I've been having issues with the unprofessional lady that is handling my case with career source. I have 4 month old and 5 year old still at home so I need a sitter to go to certain appointments, she keep telling me I need to find a way to get to my appointments on days I no way to get there or have someone watch my children. I asked her to work with me she said she can't my reasons for not being able to come aren't vaild. Smh I went over head and called state rep. I don't understand how people can be so rude in jobs that require you to interact with other people. I'm a single parent of 5 and I'm trying my best daily to juggle all the hats I have to wear. I'm a mother first and foremost, my kids have to be straight at all times before i do anything. I can't just do things I have to make sure I have things planned out.