Has anyone had any problems with the summer infant website and them not canceling an order and not…

Has anyone had any problems with the summer infant website and them not canceling an order and not refunding your money back?. Cause I had messed up an order and I called customer service Monday and the lady said she was gonna have this guy cancel it and refund my 60$ something back well it's now Wednesday and still nothing. I'm becoming a little frustrated with them over it