Okay, so here's what happened:
Yesterday our bank account said we had less than $20 left. It didn't make sense to me, bc even after rent and bills, we had $200 left. Gas = $30 and lunch for Sunday = $20, so we should have had $150. Turns out a $35 bill payment somehow took almost $100 out (382 - 35 does not equal 285), so I felt like something sketchy was going on.
Today, I get another text saying we had $0. I check the account, and we were negative $90. I had 6 withdrawals that had no names, and when I called, nobody would tell me what they went to. Again, sketchy. Especially because the only purchase we made yesterday ($7 for ice cream) and every purchase we made before that had already gone through.
I went to the bank. Well...I kind of made a scene until they would let me speak to someone other than a teller. Nobody at the front desk would tell me who those withdrawals went to. I thought they were lying, but when they showed me the screen, the description turned up blank, just like it does for me.
So when I finally spoke to whom I wanted, she said the extra $70 that was taken out of the one payment was a "glitch" and that I'll be refunded that money. Good. But the others, they don't know where it came from. A $61 purchase made us go negative, and with my account settings, that isn't supposed to happen. If my account has under $20, everything gets declined. We have no auto-payments so that wasn't it.
Here's the thing: every transaction has to be confirmed by me AND ONLY ME before it can be approved. When David or myself goes to the store and swipes a card, before the transaction approves or declines, I get a text with the amount and type of purchase and I have to text back my confirmation code. I got no confirmation of any of these 6 transactions. So how did they go through?
Apparently the manager thinks it's fraud, but not only fraud, but fraud THROUGH the bank. As in someone that works for the company went in and messed with my shit. So they're doing an investigation. Until then, my charges have been waived (but not refunded). The account is frozen with the exception of David's paychecks until they figure it out.
Guess who's looking for a new bank?