So ready for cable guy to come this Thursday! We moved in two weeks ago and ordered service right…

So ready for cable guy to come this Thursday! We moved in two weeks ago and ordered service right away, waited a whole week, then at the exact time they were supposed to be on their way, IM the one that calls to give them my phone number because I was going to be home and not my husband incase they needed to call for something. Well, turns out no one was on their way, no one was ever scheduled to come, and all because they failed to let us know there was an issue with the address. Well turns out when I ordered the service, they failed to write down that we were in a duplex in Unit B, and because next to us the landlords already had only internet with them and we only ordered cable, it was still an issue and the address had to be updated. So we had to wait days and days for them to "update" the address! They told us "Oh we'll have the answer tomorrow!" Next day: "Oh yeah 30 minutes and I'll have the answer!" They call 45 MINUTES LATER: "Okay it's taking them longer than I thought I'll deff have this by tomorrow and forward it to the manager and give you a call first thing in the morning, and the good news is, is we can leave this as a "missed appointment" so someone will come as soon as the address is updated!" I CALL THE NEXT DAY: "Yes, so their still resolving this and we'll have your answer in the next 3 days!" (They told my husband by the next day they would have an answer!) So I decide to call the next day regardless just to see and it's a good thing I called: "Ok well someone should've been working on this, not sure why they're not. Let me go ahead and do this for you..... Okay, the address was already updated so let's go ahead and reschedule your appointment, I have next week the soonest!" (a week away) Me: "Um I was told someone would come right away! Her: "Well since we had to recreate the order it's no longer a "missed appointment"!"

(Evil laugh) 🤣just wait till y'all come and I get to do the customer service survey!