I can't believe that I have to call and speak with the office manager at my dr office, I'm so tired…

I can't believe that I have to call and speak with the office manager at my dr office, I'm so tired of getting told different things. and when I had my bladder infection I was told i wasn't able to come and just get lab work that I would have to see the dr. And the office person told me if I was in pain to go the prompt care and get the work done there and so I do and then after being seeing there they told my to go the er. Which neither place didn't do anything or give me any antibiotics I was told I had to wait to see my dr at the next appt to get the rx and this happened on a tuursday and I got the prescription that following monday.. And turn to realize this was all a simple bladder infection, and when I did see my dr I explained what happened and she told this shouldn't have happens and I should of been able to come and get lab done. and they keep telling me two different things about everything.