Waiting to be called back for my US and a lady is at the desk arguing with the receptionist about…

Waiting to be called back for my US and a lady is at the desk arguing with the receptionist about her insurance. Their policy is, if your insurance isn't active, you pay up front. And the lady doesn't seem to understand that At that point, they have no control. If it's inactive it's inactive. It may not be your fault, but it's also not theirs. Don't get a snippy attitude with the woman who is just informing you of policies.