Okay so my fiancé got a message a few nights ago while at work saying his session has expired on…

Okay so my fiancé got a message a few nights ago while at work saying his session has expired on Facebook, he tried to log back in a lil later and said disabled. I was trying today and said no account exists and account is disabled ??? How can he regain access? We reported a old account of his l but I'm wondering if his new one got disabled although we made sure it was his old account we were reporting. Don't want him to have to make ANOTHER account.