Also, please try posting a photo in comments and your photo album. Let's see if you can do that.

@mamacookie, deleting the app didn't work? We will look into your account now.

@preggie_usa, Samsung galaxy s5

@summer2015, @preggie_usa thank you!

We can help. Please uninstall or delete the app. Then reinstall it using your username and password. What type of phone are you using? Please try this and let us know if it resolves your issue.

@preggie_usa,